COMMONLY ASKED CUSTOMER QUESTIONS
How soon can I use my carpets after you clean them?
The average drying time utilizing our "state of the art" method is approximately 6-24 hours. Please keep in mind that many factors play a role here - Humidity, Fiber Type, Condition of the carpet, and degree of treatment involved in the cleaning process, etc. Heavier soiled carpets will take longer to dry.
We recommend you stay off of any damp carpet while it is drying. If you must walk on freshly cleaned carpet, walk on the outer edges where the carpets were less dirty and do not wear shoes: white socks are recommended to prevent "wicking."
How often should I have my carpets/upholstery professionally cleaned?
Carpet cleaning frequency will depend on the usage of the particular room or piece of furniture. Carpets are a lot like automobile tires-some wear out faster than others, depending on how they are used and cared for. Today, while soil removal and appearance are still a primary concern, cleaning for health is also a major factor. Carpets are like sinks-the soil and bacteria levels continue to rise until drained (cleaned). We recommend either quarterly or semi-annual cleaning for more heavily used rooms/areas (family rooms, stairs, halls). Yearly cleaning is normally satisfactory for lesser used rooms (bedrooms, spare rooms). Click Here for our Suggested Cleaning Guide.
After you clean my carpets, will they re-soil more quickly?
With our state of the art extraction systems, we completely rinse out all remaining residue, either from household 'do it yourself' cleaning agents or detergents left behind by companies using outdated methods, such as shampooing. We suggest you have your fine carpet and furniture treated with our protector. This will not only insure that they stay clean longer, but will allow you to clean up any future spills with less effort.
Can you guarantee that you will remove all of my stains?
We at Extreme Steam guarantee you, our valued client, the most thorough and professional job available. Our state of the art equipment, coupled with our extensive training, will still not be able to remove certain 'stains'. Depending on the nature of the spill, some stains may indeed be permanent.
How can I best care for my carpets/upholstery between cleanings?
Regular vacuuming and quick spot and spill treatment can keep your carpets and furniture looking their best between professional cleanings. We encourage our valued customers to phone us BEFORE attempting to remove a questionable stain. We will be more than happy to offer our assistance over the phone.
What other services does your company offer?
We offer upholstery cleaning, automobile, boats and RV upholstery and carpet cleaning, pressure washing, tile and grout cleaning, carpet repairs, restretches, and are water damage dry-out specialist. We also sell PROFESSIONAL GRADE SPOT LIFTER!
Any additional questions you may have -- PLEASE phone or e-mail us!